Term of service

    Service Term & Validity

    At WaveTopSign, we are committed to providing transparent and reliable service terms to ensure clarity for our clients. Below is a detailed overview of the service validity periods, renewal policies, and key considerations for our offerings:

    1. Service Validity Period

    • Standard Product Services: For most of our core products (e.g., industrial equipment, custom machinery, or bulk raw materials), the service term begins on the date of final payment confirmation and is valid for [1 years] from that date. This includes post-purchase support such as technical guidance, warranty coverage, and troubleshooting assistance.
    • Custom Solutions & Projects: For tailored services , the service term is specified in your signed contract. It typically spans from the project kickoff date to the completion of final delivery and client acceptance, with an additional [3 months] of post-completion support included.
    • Subscription-Based Services (if applicable): For ongoing services  the validity period is [monthly/quarterly/annually] as selected in your subscription plan, with automatic renewal unless canceled in writing (see Section 3 for details).

    2. Key Inclusions During the Service Term

    Throughout the valid service period, you will receive:


    • Dedicated client support via email, phone, or our online portal.
    • Warranty coverage for manufacturing defects (terms vary by product; refer to your product manual or contract for specifics).
    • Access to technical documentation, updates, and training materials (if applicable).
    • Priority response to inquiries or service requests (within [7 business hours] for urgent issues).

    3. Renewal & Extension Policies

    • Automatic Renewal (for subscription services): Unless we receive a written cancellation request at least [15 days] before the end of your current term, your subscription will automatically renew for the same period at the current pricing (subject to annual adjustments with prior notice).
    • Manual Renewal (for one-time services): To extend support for completed projects or expired product services, contact our client success team at [email/phone] at least [15 days] before the end of your current term. We will provide a renewal quote based on your specific needs.
    • Late Renewal: If renewal is requested after the service term expires, a reinstatement fee may apply, and support will resume only after payment is confirmed.

    4. Termination Conditions

    Either party may terminate the service term under the following circumstances:


    • Breach of contract by either party (with [15 days] written notice to rectify the issue).
    • Mutual written agreement to terminate.
    • Force majeure events (e.g., natural disasters, government restrictions) that prevent service fulfillment.