Shipping Policy

    Shipping Policy

    1. Delivery Coverage

    1.1 Global Shipping

    We are committed to serving customers worldwide and currently offer shipping to most countries and regions. At the time of placing an order, you can enter your shipping address on the checkout page, and the system will automatically determine whether shipping to that address is supported. If your location is not within the supported range, it may be due to local logistics constraints, policies, or regulations. We apologize for any inconvenience this may cause.

    1.2 Special Region Notice

    For some remote areas or regions affected by special policies, there may be delivery delays or additional charges. Examples include certain island regions and inaccessible inland areas. We will clearly notify you of relevant information before you place an order, including the estimated delivery time and any potential additional charges, to help you make an informed decision.

    2. Shipping Methods and Delivery Times

    2.1 Express Services

    1. DHL: As a globally renowned express brand, DHL is known for its efficient and fast service. Generally, it can be delivered to most destinations within 3 - 5 working days from the date of dispatch. It is suitable for customers with extremely high requirements for timeliness, such as those who urgently need to use the product or have time - sensitive scenarios.
    2. FedEx: FedEx also has an excellent global transportation network, and the delivery time is usually 3 - 7 working days. It performs well in package tracking and cargo safety, providing you with real - time feedback on the package's transportation status.
    3. UPS: UPS offers reliable express services, with a delivery time of approximately 4 - 6 working days. It has transfer centers in many places around the world to ensure the efficient flow of packages.

    2.2 Postal Services

    1. China Post Registered Air Mail: It is relatively affordable and suitable for the transportation of light and small items. However, the transportation time is longer, usually 7 - 15 working days for delivery, and it may take even longer in some areas. It is suitable for customers who are price - sensitive and not overly demanding on timeliness.
    2. EMS International Express: An international express service provided by China Post. Its timeliness is between express and ordinary postal mail, usually able to complete the delivery within 5 - 10 working days, and it has better coverage in remote areas.

    2.3 Special - Line Logistics

    We cooperate with professional special - line logistics companies for some popular trading regions, such as the European special - line and North American special - line. Special - line logistics can provide more targeted transportation solutions, with a general delivery time of 6 - 10 working days. It has a strong customs clearance ability in specific regions, effectively reducing the detention time of goods at customs.


    Please note that the above delivery times are for reference only. The actual delivery time may be delayed due to customs clearance speed in the destination country or region, holidays, and force majeure factors (such as natural disasters, public health events, etc.).

    3. Freight Calculation

    3.1 Weight - based Charging

    In most cases, we calculate the freight according to the actual weight of the goods. The calculation formula is: Freight = First - weight Charge + Surcharge per Additional Weight × Additional Weight. The standards for the first - weight and additional - weight, as well as the corresponding charges, vary depending on different shipping methods and destinations. For example, when using DHL to ship to the United States, the first 0.5 kilograms cost [X] yuan, and each additional 0.5 kilograms cost [X] yuan. If your package weighs 2 kilograms, then the freight = [X] yuan (first - weight) + [X] yuan × (2÷0.5 - 1) (additional - weight).

    3.2 Volumetric Weight Charging

    For goods that are large in volume but light in weight (such as fluffy plush toys, large furniture, etc.), we use the volumetric weight charging method. The volumetric weight calculation formula is: Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ [Volumetric Weight Conversion Factor]. The volumetric weight conversion factors for different shipping methods are different. For example, DHL is generally 5000, and FedEx is 6000. Then, compare the calculated volumetric weight with the actual weight, and take the larger value as the chargeable weight, and then calculate the freight according to the weight - based charging method.

    3.3 Free Shipping Policy

    To reward our customers, we have set a free - shipping threshold. When your order amount reaches [X] yuan or more, you can enjoy free shipping (except for some remote areas and special items). The free - shipping service defaults to the most cost - effective shipping method. If you have a need for faster timeliness, you can choose other paid shipping methods at checkout.

    4. Customs and Duties

    4.1 Declaration Responsibility

    We are responsible for the export declaration of the goods you purchase, but the import declaration formalities in the destination country or region are the responsibility of the recipient. We will attach a detailed commodity list and value declaration form to the package to assist you in completing the import declaration process. Please ensure that the recipient information you provide is accurate to facilitate smooth customs clearance.

    4.2 Tariffs and Other Duties

    Due to the large differences in tariff policies and import duty regulations in different countries and regions, tariffs, value - added taxes, consumption taxes, and other duties may be incurred when the goods are imported. These duties are levied by the customs of the destination country or region in accordance with local regulations, and we cannot accurately estimate them in advance. The recipient is responsible for bearing these duties. When clearing customs, the local customs will notify the recipient to pay the corresponding duties, and the recipient needs to complete the payment as required. Otherwise, it may lead to package delays or returns.

    4.3 Duty Dispute Resolution

    If you have any objections to the amount of duties levied by the customs, it is recommended that you directly contact the local customs department to communicate and understand the specific calculation basis and policy regulations for duties. We will do our best to provide you with necessary assistance, such as providing purchase vouchers, shipping lists, and other documents. However, the final resolution of duty disputes is negotiated and completed by you and the local customs.

    5. Shipping Insurance

    5.1 Insurance Option

    To ensure the safety of your goods during transportation, we offer a shipping insurance service for you to choose. On the checkout page, you can check whether to purchase shipping insurance. The insurance cost is determined according to factors such as the value of the goods and the shipping method, and the specific amount will be clearly displayed when you check the insurance option.

    5.2 Insurance Claims

    If you have purchased shipping insurance and the goods are lost, damaged, etc. during transportation, you can file a claim with us. Please provide relevant supporting materials, such as package damage photos, logistics transportation records, purchase vouchers, etc. within [X] working days after discovering the problem. We will initiate the claim process within [X] working days after receiving the application and complete materials, negotiate with the insurance company, and compensate you according to the insurance terms. If you have not purchased shipping insurance, for cases of loss, damage, etc. during transportation, we will assist you in communicating with the logistics company, but we cannot assume direct liability for compensation.

    6. Order Tracking

    6.1 Tracking Method

    When your order is shipped, we will send you a shipping notice via email, which includes the logistics tracking number and the query link. You can click on the query link to enter the official website of the corresponding logistics company, enter the logistics tracking number, and track the real - time transportation status of the package, including the departure place, transfer place, estimated arrival time, current location, and other detailed information of the package. Some logistics companies also provide mobile APP query functions, and you can download and install the relevant APP for convenient order tracking anytime and anywhere.

    6.2 Delayed Tracking Information Update

    Sometimes, there may be a situation where the logistics tracking information is not updated in a timely manner. This may be due to delays in data transmission in the logistics company's system, or the package has not yet reached the scanning node during transportation. If you find that the tracking information has not been updated for a long time, you can wait patiently for a while. If there is still no update after more than [X] working days, you can contact our customer service staff. We will assist you in verifying the specific situation with the logistics company and provide you with the latest transportation dynamics of the package.