Return and Refund Policy

1) Which products in the store can be returned? Or can all products be returned?

Customer customized products are not refunded, and other products can be returned.

2) How long can customers return within the time period?

Our return,exchange &refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

3) Under what circumstances can customers return the goods?

• Within 30 days of order date

• In original condition: resell-able

• Unused or undamaged

• In the original packagin               

4) The cause of the seller causes the product to be returned. How to deal with it?

If your order has a problem, contact us by emai or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

• Received defective product?

• Received the wrong product?

• Received a product not as described?

Solution: We replace it!

If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

5) Which party should be responsible for the freight when the product is returned?

Return freight paid by the customer, can choose cheap logistics, resend freight paid by the seller, using fast logistics.

6) The customer is not satisfied, how to refund it?

Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.