Payment and Tax Policy

    1. Accepted Payment Methods
    1.1 Credit and Debit Cards
    We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When you choose to pay with a card, your payment information is encrypted using industry - standard SSL (Secure Sockets Layer) technology. This ensures that your card details are transmitted securely between your device and our payment gateway, protecting your information from unauthorized access.
    The payment process is straightforward. After adding items to your cart and proceeding to checkout, you will be prompted to enter your card number, expiration date, CVV code, and billing address. Once you submit this information, our payment system will communicate with your card issuer to authorize the payment. If the authorization is successful, the funds will be reserved on your card, and your order will be processed.
    1.2 Digital Wallets
    • PayPal: PayPal is a widely - used digital wallet that offers an extra layer of security for your transactions. To pay with PayPal, you can either log in to your existing PayPal account or create a new one during the checkout process. Once logged in, you can select the funding source associated with your PayPal account, such as a linked bank account, credit card, or PayPal balance. PayPal then handles the payment on your behalf, and you will receive a confirmation from both PayPal and our store.
    • Apple Pay: If you are using an Apple device (iPhone, iPad, or Mac), you can take advantage of Apple Pay. Apple Pay uses Touch ID or Face ID (where available) to authenticate your payment, providing a quick and secure way to complete your purchase. When you choose Apple Pay at checkout, your device will display the payment details, and you simply need to authenticate with your fingerprint or face scan. The payment information is tokenized, meaning that your actual card details are not shared with us, enhancing security.
    • Google Pay: Similar to Apple Pay, Google Pay is available for Android device users. It allows you to store your payment information securely in the Google Pay app. At checkout, select Google Pay, and if you have already set up your payment methods in the app, you can quickly complete the payment. Google Pay also uses tokenization to protect your card information.
    1.3 Bank Transfers
    For customers who prefer bank transfers, we provide bank account details for you to make a direct transfer. Please note that bank transfer payments may take longer to process compared to other payment methods. Once you place an order and choose bank transfer as your payment method, you will receive an order confirmation email with our bank account details. You are responsible for initiating the transfer from your bank account to ours.
    It is important to include your order number in the transfer reference or memo field to ensure that we can match the payment to your order. After we receive the funds in our account, which may take 1 - 5 business days depending on your bank and the transfer method used, we will process your order.
    2. Payment Processing and Security
    2.1 Payment Gateway
    We use a reliable and trusted payment gateway to handle all payment transactions. Our payment gateway acts as an intermediary between you, the customer, and our store, ensuring that your payment information is processed securely. The payment gateway is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which is a set of security standards designed to protect cardholder data.
    When you enter your payment information on our website, it is transmitted directly to the payment gateway's secure servers. The payment gateway then communicates with your card issuer or payment provider to authorize the payment. Once the payment is authorized, the gateway sends a confirmation back to our store, and we proceed with processing your order.
    2.2 Security Measures
    • Encryption: As mentioned earlier, all data transmitted between your device and our payment gateway is encrypted using SSL technology. This encryption converts your payment information into a code that cannot be easily read by unauthorized parties. Additionally, we store any sensitive payment information (such as card numbers) in an encrypted format on our servers, further protecting your data.
    • Fraud Detection: Our payment gateway and internal systems are equipped with advanced fraud detection tools. These tools analyze various factors such as the IP address of the device used for the purchase, the billing and shipping addresses, the payment history, and the transaction amount to identify any suspicious activity. If a transaction is flagged as potentially fraudulent, we may contact you to verify the details or take additional security measures, such as blocking the transaction.
    • Regular Security Audits: We conduct regular security audits of our payment systems to ensure that they are up - to - date with the latest security standards and best practices. These audits are performed by independent third - party security firms, who review our systems for vulnerabilities and recommend improvements.
    3. Tax Policy
    3.1 Sales Tax Collection
    The sales tax amount charged on your order depends on various factors, including the destination of the shipment, the type of products you are purchasing, and local tax regulations. In some regions, we are required by law to collect sales tax on the total purchase amount, which includes the cost of the products and any applicable shipping fees.
    • Determination of Taxable Jurisdictions: We use automated tax calculation software that takes into account the shipping address you provide at checkout to determine the applicable sales tax rate. The software is updated regularly to reflect changes in tax laws and rates in different jurisdictions. If you are shipping to a location where sales tax is applicable, the calculated sales tax amount will be displayed on the checkout page before you confirm your order.
    • Exemptions: In certain cases, you may be eligible for a sales tax exemption. For example, if you are a tax - exempt organization, you may be able to provide us with a valid tax - exemption certificate. Please contact our customer support team before placing your order to discuss the process for claiming a sales tax exemption.
    3.2 Value - Added Tax (VAT) for International Customers
    For customers located outside of the United States, the applicable tax may be Value - Added Tax (VAT) or Goods and Services Tax (GST), depending on the country or region. The VAT or GST rate varies by country and is typically based on the type of products you are purchasing.
    • Calculation and Collection: Similar to sales tax, we use tax calculation software to determine the applicable VAT or GST rate based on the shipping address. If VAT or GST is applicable, the amount will be calculated and added to your order total at checkout. We are responsible for collecting and remitting the VAT or GST to the relevant tax authorities in the destination country.
    • Customs Duties and Import Taxes: In addition to VAT or GST, international orders may be subject to customs duties and other import taxes imposed by the destination country's customs authorities. These duties and taxes are separate from the VAT or GST we collect at checkout. The amount of customs duties and import taxes is determined by the customs regulations of the destination country, the value of the goods, and the type of products. You, the customer, are responsible for paying any customs duties and import taxes that may be levied on your order. We recommend that you check with your local customs office before placing an order to understand the potential costs.
    4. Currency Conversion
    4.1 Supported Currencies
    We currently support multiple currencies to facilitate international transactions. At checkout, you can select your preferred currency from the list of available options. The available currencies may include but are not limited to the US Dollar (USD), Euro (EUR), British Pound Sterling (GBP), Japanese Yen (JPY), and Canadian Dollar (CAD).
    The prices of our products are initially set in our base currency (usually USD). When you select a different currency, the price will be converted using the current exchange rate provided by our currency conversion service. Please note that the exchange rate used for the conversion is subject to change and may vary slightly from the rates you see in other financial institutions or currency exchange platforms.
    4.2 Exchange Rate Fluctuations
    Exchange rates are constantly fluctuating due to various economic factors. As a result, the amount you are charged in your local currency may differ slightly from the amount shown at the time of your order, especially if there is a significant delay between the time you place the order and the time the payment is processed.
    We do not have control over exchange rate fluctuations. The exchange rate used for your transaction is determined by the currency conversion service we use, which typically obtains rates from reliable financial data sources. To minimize the impact of exchange rate fluctuations, we recommend that you complete your purchase as soon as possible after viewing the converted price.
    5. Refunds and Chargebacks
    5.1 Refund Policy
    Our refund policy is detailed in a separate Return and Refund Policy, which you can find on our website. In general, if you are eligible for a refund according to our policy, the refund will be processed using the original payment method. For example, if you paid with a credit card, the refund will be credited back to the same credit card account.
    The processing time for refunds may vary depending on the payment method and your financial institution. Credit card refunds usually take 3 - 10 business days to appear on your statement, while digital wallet refunds may be processed more quickly, typically within 1 - 3 business days. Bank transfer refunds may take 5 - 15 business days to be reflected in your account.
    5.2 Chargebacks
    A chargeback occurs when you dispute a payment with your card issuer or payment provider and request a refund directly from them, bypassing our refund process. While we strive to provide a satisfactory shopping experience and resolve any issues you may have, there are cases where a chargeback may be initiated.
    If you have a legitimate reason for disputing a payment, we encourage you to contact our customer support team first so that we can attempt to resolve the issue. In the event of a chargeback, we will work with your card issuer or payment provider to provide the necessary information and documentation to defend the charge. If the chargeback is determined to be in error or if we can prove that the product was delivered as described and in good condition, the funds may be returned to us.
    However, if the chargeback is upheld in your favor, we will respect the decision of your card issuer or payment provider. Please note that chargebacks can have negative consequences for our business, including additional fees and potential restrictions on our payment processing services. Therefore, we appreciate your cooperation in resolving any issues through our normal refund process whenever possible.
    6. Contact Information
    If you have any questions, concerns, or need further clarification regarding our payment and tax policy, please do not hesitate to contact our customer support team. You can reach us via the following methods:
    • Email: Send an email to wavetop@foxmail.com. Our support team typically responds to emails within 14 business hours.
    • Phone: Call us at [Customer Support Phone Number]. Our phone lines are open from [Specify Hours, e.g., Monday - Friday, 9:00 am - 5:00 pm EST].
    • Live Chat: If available on our website, you can access the live chat feature by clicking on the chat icon. Live chat allows you to get instant answers to your questions during our support hours.
    We are committed to providing you with a seamless and secure payment experience, and we will do our best to address any issues or inquiries you may have regarding payments and taxes.
    7. Policy Updates
    We may update this Payment and Tax Policy from time to time to reflect changes in our payment processing methods, tax regulations, or other relevant factors. Any updates to the policy will be posted on our website, and the effective date of the updated policy will be clearly indicated.
    We encourage you to review this policy periodically to stay informed of any changes. If you have any questions regarding the updated policy, please contact our customer support team for assistance. Your continued use of our website and services after the updated policy is posted constitutes your acceptance of the new policy.